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Top 6 Airbnb Complaints From Guests and How to Resolve Them



Airbnb is a great place to list your vacation rental and monetize it. But the challenge you have to face more often than not is that your property might not be ready for rentals. Which is why it’s a very good idea to learn from some of the most common Airbnb complaints. These will let you know what customers expect and what some properties are not providing at all. With the right approach, you will be able to build upon that and ensure that everything works exactly the way you want.


The place is not as expected

The first thing you should do is to hire a property management or Airbnb management company to clean up everything and handle any maintenance tasks. In addition, you want to make sure that you have real, detailed images with the property. Also, you want to clean up after every guest and ensure that the new guest has a fresh, great experience.

There are amenity problems

Lots of vacation rental guests complain about the amenities. And that usually happens because owners don’t focus on performing regular maintenance. Make sure that you use Airbnb management services as they will help you solve problems with amenities as soon as they appear.

Guests lose their keys

A lot of people go to a vacation rental to party and have fun. So they can end up losing their keys. It’s normal, which is why you need to either have a spare key and offer them yourself, or if you’re away you can leave a spare key with someone that you can trust. One solution to avoid this issue is to install a smart lock, which services like AirMGR can install and manage.

Not enough space

There are plenty of guests that expect a lot without reading the listing or misunderstanding it. The best thing that you can do is to double check the listing to make sure that it’s accurate. You should list all the amenities and information adequately, so you can avoid any possible problems.

The host is not replying

The best way to counteract such an issue is to be open and very communicative. Not all hosts are like that, which is why sometimes there can be problems. But more often than not when you have this sort of complaint, it’s a good idea to set up a dedicated communication channel with your guests. It can be a mobile app, or they just call you. Either way, improving the communication aspect and finding some alternate ways to talk will come in handy.

The internet is not working

Believe it or not, lots of people that go to a vacation rental encounter this issue. What you need to do is to check on the router status and ensure that everything works. Check both the ethernet and Wi-Fi connectivity. Most of your guests will use Wi-Fi, but checking the entire network will be very helpful and professional.

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