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  • Which cities does AirMGR operate in?
    We are currently providing our services in the following cities: Phoenix metropolitan area including Scottsdale, Tempe, Mesa, Glendale, Peoria, Mesa. San Diego metropolitan area including, La Mesa, Del Mar, Poway, Encinitas, Chula Vista, Spring Valley. New markets coming soon: Joshua Tree, CA, Sedona, AZ
  • What do I need to get started?
    During our onboarding process, we can provide you with a checklist of all items that you should have ready to start hosting guests in your home. Below are some other considerations to check on. Legal Considerations: Check local zoning laws, regulations, and any necessary permits or licenses required for short-term rentals in your area. Some HOA's have restrictions or rules about renting out properties for short stays, so please check your bylaws if this is something that may affect your property. Property Preparation: Your property needs to be clean, safe, and well-equipped. Make necessary repairs, furnish the space, and provide essential amenities such as linens, towels, toiletries, and a fully stocked kitchen. Insurance: Look into homeowners insurance options that cover short-term rentals. Standard homeowner's insurance may not provide adequate coverage for rental activities. Liability insurance is particularly important in case of accidents or damages.
  • How much does your service cost?
    Our simple, transparent pricing model only allows us to get paid when you get paid. Our service fee is calculated only from when you receive confirmed bookings. Unlike other similar services, we also do not have contracted comittment terms since our service speaks for itself, 100% guaranteed. Management fees start at 20% of nightly rents, based on the size and income potential of the home.
  • Who pays for supplies?
    Our full-service cleaning fee (paid for by guest) includes stocking supplies and consumables for your property. We do ask that clients supply the first initial goods at the property prior to listing. This includes basics like toilet paper, detergent, paper towels, etc.
  • How do you coordinate turnover/cleaning?
    We have a staff of excellent cleaners who are experienced hospitality industry professionals. Each guest/reservation is charged a cleaning fee as part of their stay. This is not an expense to owners. Our cleaning team will set a pre-determined price based on the size/time a standard cleaning should take for your home including outdoor areas, laundry, appliance wipe-down, organization and staging. We then pay to the cleaners this amount. In instances in which our cleaners must charge more (excessive dirtiness, abnormal cleaning, etc.) we will work with the guests to recoup those extra costs or reach into the damage deposit when possible.
  • What does your services include?
    Our standard all-inclusive management service encompasses everything you need to start making money from Airbnb. We handle photography, listing the home, pricing, inquiries, bookings, marketing, guest check in, check out, housekeeping, and coordinating maintenance tasks. Our cleaning service includes hotel quality cleaning and supplies like toilet paper, paper towels, linens, towels, and more. We are always available 24/7 to both owners and guests, and always have staff on call to visit the home if needed. Our goal is to provide the best hospitality and services to guests, which in result will lead to the best reviews and placement on the site.
  • How are you different from competitors?
    We pride ourselves in being experts in vacation rental management. We are one of the only local management companies that has maintained a 95% guest approval rating, with all properties averaging 4.8 out of 5 star ratings with Airbnb SuperHost and VRBO Premier Host status. This status carries over to your home, as guests trust hosts with these indicators over those that don't. We know what special touches make the best guest experiences. It is our deep rooted passion for hospitality and service that we provide to both guests and owners is what sets us apart from the rest. It's easy for other management companies to apply the one size fits all approach to the homes they manage, however we manage each of our homes as if they were ours, by highlighting the unique attributes that set it apart from the rest. This converts into more bookings, more earnings, and overall more trust that you know your property is in good hands.
  • Do you list properties on other sites like VRBO?
    Yes! In fact we have Superhost status with Airbnb, Premier Host status is with VRBO/Expedia, and have just launched a partnership with Marriott Homes & Villas, which opens up your home to a whole new group of guests that otherwise wouldn't have found your home. Additionally, our own direct booking website is another way which guests can book directly with us, avoiding high fees, and allowing us more freedom to retain that guest to return again!
  • How do I get paid?
    Monthly owner statements will be available through the Owner Portal. To best align with industry standards and trust accounting practices, every month, after rental revenue has been recognized, owners’ expenses and rental management fees recorded, we will process transfers out of the escrow account to your designated bank account. Owner statements will provide a itemized reservations along with any expenses such as maintenance work-orders and recurring services performed during that month.
  • Can you block out the calendar for when I want to use my home?
    Of course! It is your home after all... Please make sure to schedule these stays in advance so that we can block out the calendar to potential guests. The property will need to be cleaned after your stay to get it ready again for guests, so we can coordinate the cleaning and payment from you once you check out. To make an Owner Reservation, just log-in to the Owner Portal, and under the “Reservations” tab, create a new Owner Reservation.
  • Can I cancel a upcoming guest reservation?
    Short answer is no, unless you have extenuating circumstances that warrant a cancellation. Booking sites takes this very seriously and will penalize your account and listing for any guest cancellations. This is also a poor experience for guests that rely on your home for their trip. This will also lower your listings on their search engines, making it harder to receive bookings and higher nightly rates. So just don't do it!
  • How is tax collected?
    Tax is collected and remitted by sites like Airbnb. For all others including VRBO, we collect and remit this to local and state tax authorities on your behalf.
  • How does AirMGR protect my home?
    We screen guests to make sure they meet community standards. Each guest is verified prior to any stay and is often rated by previous hosts. Most sites also offer a host protection guarantee, but we also suggest looking into a short term rental policy for supplemental insurance. Any damage is reported by our on site managers, and will be deducted from any applicable guest security deposits or damage waivers. We document and inventory condition of your property in case they are needed for claims.
  • I have more questions!
    To apply or request a call with someone from our team, please click the links at the bottom of the page, or email us directly at You can also call us during business hours at (623) 400-2516.

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